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For over 60 Years, Restonic Mattress Corporation has been a leading supplier of commercial bedding products (Mattresses & Bedding Accessories) to the Hotel/Motel Industry, Collages/Universities, Commercial/Industrial products to customer specifications.
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P.O. Box 700, Duba, UAE

 

FAQ

you ask we answer

MATTRESS SHOPPING QUESTIONS

How do I know if I need a new mattress?

If you have aches and pains, are tired more than you think you should be, sleep on a mattress 7-10 years old, it’s time to start shopping for a new mattress.

Should I replace my box spring base when purchasing a new mattress?

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What should I do with my old mattress?

Many bedding retail stores will assist with the disposal of your old mattress. Ask about this type of service with your retailer.

How do I know the type of mattress I should purchase?

Restonic offers many different types of mattresses geared for different sleep styles and preferences. The right mattress for you comes down to sleep preferences. Between latex, memory foam, gel and spring, there is a mattress for you. Visit our Restonic showroom to test drive the different models we offer.

What type of research/reviews should I read?

Product reviews can be helpful when researching a new mattress and we encourage you to read honest, verified Restonic reviews when you’re ready to buy a new mattress.

How much does a Restonic mattress cost?

Go to ”FIND A RETAILER” on our website for information on prices and upcoming sales.

What size mattress do I need?

Choosing a mattress size is determined by who will be sleeping on it, the size of your bedroom and your desired budget. We recommend several methods to finding the perfect size for you, from measuring your bedroom, conducting online research, setting a budget and test-driving many different mattresses.

What’s a hybrid mattress?

Hybrid mattresses have a coil system with a combination of memory foam, latex and/or gel to create multiple comfort layers. Combining these materials extends the life of the mattress and may reduce body impressions. If you sleep hot or cold, have slept on a coil or memory foam mattress before, then a hybrid mattress might be for you.

What’s a latex mattress?

Latex is the end product of harvested liquid from rubber trees in Asia. A latex mattress may be one of the most comfortable and supportive sleep surfaces available. Buoyant, supportive, therapeutic pressure-relief are words used to describe a latex mattress.

What’s a memory foam mattress?

Memory foam in a mattress is responsive to heat and conforms to your shape, equally distributing body weight for enhanced support. If you suffer from chronic pain that’s relieved with heat, struggle to find a comfortable sleep position are often awakened by your partner or fight to stay warm at night then a memory foam might be for you.

If you were to ask someone on the street today where the size of a bed originated from, they would most likely say that Kings slept on large beds and Queens slept on smaller beds…or something along those lines. Although the Romans loved their luxurious mattresses, members of the higher court did not name the size of their beds. Restonic Mattresses comes with Five standard sizes, the height of the mattress depends on the model you choose. We do undetake custom made mattress up on customer request, based on the requirement of customer.

MATTRESS

Sleeping Positions

How do I care for my Restonic mattress?

  • Rotate or flip mattress as needed
  • Use an appropriate bed frame
  • Keep your bedding clean and use a mattress pad
  • Carry your mattress upright
  • Don’t jump on your new mattress
  • Don’t use cleaning fluids or allow your mattress to get wet

How long does it take to adjust to my mattress?

It can take several weeks for your body to adjust to the improved support of your new mattress.

Why does my new mattress emit an odor?

The foam used in the manufacturing process may produce an odor but this should dissipate within a week. We recommend airing the mattress out for a few days. If the odor persists, please contact the Restonic showroom where you originally purchased your mattress.

Do I rotate or flip my mattress?

Upon purchase you should be instructed whether it’s best to rotate or flip your mattress. If instructed to flip, this should be done monthly for the first 6 months then flipped quarterly. If instructed to rotate, this should be done as needed to promote even wear. Please check your Restonic warranty for further instructions/details.

Should I purchase a mattress pad/protector? Why do I need one?

Yes, a mattress protector ensures the validity of your warranty. If your mattress is soiled, stained or ripped, the warranty is void – regardless of where on your mattress. A mattress cover protects against wear and tear, liquids/spills, allergens, bed bugs and comfort.

Is my mattress fire-proof?

All Restonic mattresses meet fire safety standards issued by the UAE Civil Defence Fire Code Council (CDFCC)

Why are there dips in my mattress?

Some degree of settling is natural as areas that support the heaviest parts of the body compress over time. If you feel your mattress is sagging more than it should, please contact your Restonic showroom.

What can I do if my mattress is too high for my bed?

If your mattress is too high, you may need to replace or purchase a new foundation that better fits your mattress. Please contact Restonic for more information.

RESTONIC WARRANTY INFORMATION

How do I file a warranty claim?

If you feel you have a warranty claim, contact the Restonic showroom where you purchased your Restonic mattress first. Learn more about filing a warranty claim.

What does the Restonic warranty cover?

Restonic warrants your new mattress to be free from defects in materials and workmanship and extends only to the original purchaser. Read the Restonic warranty.

Why do I need to keep the tag on my mattress?

The law-tag provides the manufacturer information; date produced and serves as identification, should you need to ever file a warranty claim. Removing the tag voids your warranty coverage.

What is the warranty claim process?

After filing you warranty claim, you will receive a confirmation via email. If you have any questions or haven’t heard from Restonic, please contact us at info@restonic.ae or call our customer service on 04 880 3444.

ADJUSTABLE MATTRESS

What’s an adjustable bed?

An adjustable bed has a multi-hinged base system that which can conform to several different positions. Only certain Restonic mattresses can be used with an adjustable base. Please ask the Restonic sales staff about your inquiry.

What do I do if my adjustable bed remote control is lost or broken?

Your adjustable bed remote is not manufactured by Restonic. If your remote is broken or lost, please contact your Restonic showroom of purchase to order a replacement.

MISCELLANEOUS

How do I contact customer service?

To connect with Restonic customer service please email us at info@restonic.ae or call our customer service representative on 04 880 3444 Saturday – Wednesday between 8:00 am – 5:00 pm. and Thursday between 8:00 am – 1:30 pm.

Will my sheets fit?

The sheet size for your new Restonic mattress will be dependent on the size of your mattress. Contact your Restonic showroom for assistance choosing the correct sized sheets.

Is there a weight capacity for a Restonic mattress?

No, there’s no specific weight capacity on a Restonic mattress. Please visit our Restonic showrooms to find the mattress that supports your body best.